Frequently Asked Questions

Ordering & Shipping

How long will it take to get my order?
We process most orders within 1-2 business days. Domestic shipping times typically range from 3-7 business days. International orders generally arrive within 7-21 business days, depending on the destination. You will receive a tracking number once your order ships.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the location. Any applicable customs duties or taxes are the responsibility of the recipient.

What are the shipping options and costs?
Standard shipping is calculated at checkout based on your location and order value. We occasionally offer promotional free shipping. Expedited shipping options may be available for an additional fee.

How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number and a link to follow its progress. You can also check the status by logging into your account on our website.

My order hasn’t arrived yet. What should I do?
Please use the tracking number provided in your shipping confirmation email to check the status of your delivery. If the tracking information hasn’t updated for several days or shows a delay, please contact our customer service team for assistance.

Returns & Exchanges

What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of delivery. The item must be in resalable condition. Return shipping costs are the responsibility of the customer. Please note that certain items may be final sale.

How do I start a return or exchange?
To initiate a return or exchange, please visit our website. You will need your order number and email address. Once your return is received and inspected, we will process your refund or exchange.

How long does it take to process a refund?
After we receive your returned item, please allow 5-7 business days for processing. The refund will be credited to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer.

Products & Sizing

How do I find the right size?
We provide a detailed size guide for each product. Please refer to the measurements and charts on the product page to select the size that best fits you. If you need further assistance, our team is happy to help.

How should I care for my shoes?
Care instructions vary by material. We recommend following the specific care guidelines provided with your product. Generally, keeping them clean and stored in a cool, dry place will help maintain their condition.

Do you offer half sizes or wide widths?
Our size availability varies by style. Please check the product description for available sizes and width options.

Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other select payment methods.

Is my payment information secure?
Yes, we use industry-standard encryption to protect your personal and payment information. All transactions are processed securely.

Do I need an account to place an order?
You can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and makes future checkout faster.

Other Questions

Do you have a warranty on your products?
Our products are crafted for quality and durability. We stand behind our craftsmanship. Please refer to our full warranty policy for specific terms and conditions.

Do you offer gift cards?
Yes! Digital gift cards are available for purchase on our website. They are delivered via email and can be used during checkout.

Can I modify or cancel my order?
We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us immediately. We will try our best to accommodate your request if the order has not yet been processed.

I have a question that isn’t answered here.
For any other inquiries, please reach out to us through the contact form on our website. Our friendly customer service team will be glad to assist you.