Returns & Exchanges

We want you to be completely satisfied with your Yellow Shoes purchase. If you are not happy with your order, we are happy to accept returns and exchanges for most items within 30 days of delivery.

Our Return Policy

• You have 30 calendar days from the date your order was delivered to request a return or exchange.
• To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
• Returns require a receipt or proof of purchase.
• All final sale items, including items marked “Final Sale,” are not eligible for return or exchange.

How to Initiate a Return or Exchange

To start a return or exchange, please visit our online Return Portal at yellowchaussures.com. You will need your order number and the email address used to place the order. The portal will guide you through the process and provide you with a return shipping label.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received an incorrect or defective item). The cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Exchanges

We currently offer exchanges for different sizes of the same item, subject to availability. The fastest way to exchange an item is to return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, please contact us immediately via the Return Portal at yellowchaussures.com. We will evaluate the issue and work to resolve it quickly, which may include sending a prepaid return label and arranging for a replacement or refund.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Intimate apparel or swimwear for hygiene reasons
• Items marked as “Final Sale”

Return Address

Please do not send returns directly to our office. All returns must be initiated through the online Return Portal to ensure they are processed correctly. The portal will provide the correct return address for your package.

Questions

If you have any questions about our return policy, please contact us through the Return Portal at yellowchaussures.com.